Legal
Cancellation & refund policy
Last updated 15 October 2026. These terms apply to bookings you make with us. Your confirmation repeats the terms for each service you book.
How to cancel or change
Message us on WhatsApp or email with your booking reference (for example JS-260926-ABCD). The time we receive your message is the time of cancellation. We confirm every cancellation in writing with the amount refunded.
Want to move your dates instead? Ask first: a date change is often possible without a charge, depending on availability.
Charges by service
| Service | Early | Mid | Late / no-show | Note |
|---|---|---|---|---|
| Desert camps | 30 days or more before arrival: full refund of the deposit, or a free date change | 15–29 days: 50% of the total charged | Under 15 days or no-show: 100% charged | Peak dates (24 Dec–2 Jan, Desert Festival) are non-refundable once confirmed; a date change may be possible. |
| Hotels & havelis | 7 days or more before arrival: full refund | 3–6 days: first night charged | Under 72 hours or no-show: 100% of the stay charged | Special non-refundable rates are marked as such on your quote. |
| Cabs & transfers | 24 hours or more before pickup: full refund | Under 24 hours: 20% of the fare | After the car has left: the fare to that point | Tolls and permits already paid cannot be refunded. |
| Safaris & activities | Before the day: full refund | On the day: 50% charged | No-show: 100% charged | If we cancel for weather or safety: full refund or a new date. |
| Packages & tours | 30 days or more: deposit refunded | 15–29 days: 25% of the total charged | Under 15 days: 50%; under 72 hours or no-show: 100% | Hotel nights inside a package follow the hotel row when they are stricter. |
| Monument tickets & permits | Sold by the authorities | Generally non-refundable | — | We do not sell these. |
If we cancel or cannot provide a service
If we have to cancel a confirmed service, you choose between a full refund for it and an alternative of the same or a better standard. If a service on the day is not as described, tell us at once so we can fix it; where we cannot, we refund the part not provided.
Weather, closures and events outside anyone's control
Sandstorms, extreme heat alerts, border-area closures, strikes or government orders can stop a camp night, safari or border trip. In these cases we offer a new date or a refund of the unused service, less any costs we cannot recover (such as permits already issued), which we show you in writing.
How refunds are paid
- Refunds go back to the account or method you paid with, within 7 working days of the cancellation being confirmed.
- Bank or payment-gateway charges are not deducted from refunds for cancellations we make.
- We never ask for card details, PINs or OTPs to process a refund.
Before you book
- Check the cancellation terms on your quote; ask if anything is unclear.
- For peak dates, consider a flexible plan or travel insurance.
- Keep your confirmation message; it has your reference and terms.
Questions: contact us.